Returns
We hope you love your order. If you need to make a return, you're welcome to do so within 30 days of receiving it. Items must be unused and in their original condition and packaging. We may refuse an exchange or refund if items are returned in a non-saleable condition.
Personalised and made-to-order products can't be returned unless they're faulty, damaged or not as described. This includes our softback and hardback personalised notebooks, even if no name or message was added.
Your right to cancel
As a UK customer you can cancel most online orders within 14 days of receiving your items, without giving a reason. Tell us you want to cancel within those 14 days, then send the items back within 14 days of telling us. We'll refund you, including standard delivery costs, within 14 days of receiving the items back (or evidence that you've sent them). This doesn't apply to personalised or made-to-order items.
Faulty, damaged or not as described
If something arrives faulty or damaged, or isn't what you ordered, please contact us with your order number and, if you can, a photo. This doesn't affect your statutory rights.
How to start a return
Please contact us with your order number and the item you'd like to return, and we'll explain the next step.