Privacy policy

This policy explains how Old English Company Ltd uses personal information when you visit oldenglishprints.com or buy from us.

Who we are

Old English Company Ltd (company number 08553151), 47 Main Road, Uffington, Lincs, PE9 4SN, is responsible for your personal information. Contact us about privacy at hello@oldenglishcompany.com.

Information we collect

Details you give us when you order: your name, email address, delivery and billing address, and what you've ordered.
Details you give us when you contact us, sign up to emails or leave a review.
Information collected automatically when you use the website, such as your device, browser and pages viewed, through cookies and similar technologies. See our cookie policy.

How we use it

To process, deliver and support your order.
To reply to your messages.
To send you marketing emails, if you've signed up. You can unsubscribe at any time using the link in each email.
To show and collect product reviews, run website features and understand how the website is used.

Our lawful bases

Contract: to process, deliver and support your orders.
Legal obligation: to keep order and transaction records for tax and accounting.
Legitimate interests: to keep our website and checkout secure and to reply to your messages.
Consent: to send marketing emails and to use non-essential cookies. You can withdraw consent at any time.

Who we share it with

We share information with service providers who help us run the shop, including:

Shopify (our website and checkout platform) and the payment providers you choose at checkout
Royal Mail (delivery)
Klaviyo (marketing email)
Judge.me (reviews)
Rebuy (product recommendations)
Recover My Cart (basket reminders)
Hextom and Stilyo (website features)
Google Tag Manager (website tags)
Microsoft 365 (our email)

Some of these providers are based outside the UK, for example in the United States, so your information may be processed outside the UK.

How long we keep it

As a general practice:

Order and transaction records are kept for 6 years for tax and accounting.
Account information is kept while your account is active.
Marketing information is kept until you unsubscribe.
Customer support messages are kept for up to 2 years.
Photos or other files you upload to personalise an order are deleted once the order has been fulfilled.

We may keep information for longer where the law requires it.

Your rights

You have the right to ask for a copy of your personal information, and to ask us to correct it, delete it, restrict or object to how we use it, or transfer it. Where we rely on your consent, such as for marketing emails, you can withdraw it at any time. To make a request, email hello@oldenglishcompany.com or use our personal data request page.

Complaints

If you're unhappy with how we've handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy from time to time. Last updated: 16 October 2026.