Old English Company is continuing to operate throughout these uncertain times with our online business remaining open as usual.
During these worrying times, we feel that it's even more important to stay connected. We want to remain accessible so that our customers can still send and receive greeting cards to their loved ones, as well as gifts to spread messages of love and well wishes.
Due to the current situation, our turnaround times have been extended. This is due to reduced staff to ensure we are following the social distancing guidelines. Orders will be dispatched from our studio up to 5 working days from when your order is placed. Please be aware, Royal Mail's delivery times also apply. We cannot control Royal Mail's (or other couriers), delivery times, and any services that may be disrupted whilst they work hard to deliver our post during this challenging time. Please note that personalised notebooks will be dispatched after 7 working days, and that we are unable to offer express delivery specifically on this product.
Please see below for approx delivery times from when order is placed, please note these are estimated.
UK: 7-10 working days
Europe: 10-14 working days
US and Canada: 14-20 working days
Rest of World: 20 working days
***Please allow up to 3 weeks before reporting an order as lost. We are unable to issue replacements / refunds until after 3 weeks from when your order was dispatched.***
Thank you for your custom and for supporting us as a business in these times, we appreciate it greatly!
From our team to you, stay safe and keep well.