Choosing a card
Where can I find cards for a particular occasion?
Start with birthday cards or browse all cards.
Placing and changing an order
Where is my order confirmation?
After placing an order you should receive a confirmation email at the address you gave at checkout. If it hasn't arrived, please check your spam or junk folder before contacting us.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and we'll try to help. Once an order has been dispatched it can't be changed, but you can still use your right to cancel.
Delivery
How much is delivery and how long does it take?
UK delivery is free on orders of £30 or more. Prices and times for every destination are on our delivery information page, and the exact price is shown at checkout.
What if my order hasn't arrived?
In the UK, please allow 10 working days from ordering before contacting us. For international orders, please allow up to 20 working days.
Returns and problems
Can I return something?
Yes, within 30 days of receipt if it's unused and in its original condition. Personalised and made-to-order items can't be returned unless faulty. Full details are on returns and order help.
Something's wrong with my order
Please contact us with your order number, the affected item and, if possible, a photo.
Accounts and privacy
How is my personal data used?
Please see our privacy policy. You can also request a copy of your personal data or ask us to change it.